Refunds & Returns Policy
Omnomo Refund Policy
At Omnomo, we’re dedicated to enhancing your beauty routine with high-quality products. We stand by our products’ effectiveness and encourage you to use them for at least 14 days before considering a return. If you’re not completely satisfied within our 60-day money-back guarantee, please reach out to us at contact.omnomo@gmail.com. We’re here to help.
Order Cancellation Policy
To request changes or cancellations, please notify us within 24 hours of placing your order. After this time, orders will be in processing and may not be eligible for changes. For cancellations made within 24 hours, refunds will be processed within 7 business days.
60-Day Money-Back Guarantee
We’re confident in the value of our products and encourage a minimum of 14 days of use to experience the full benefits. If you’re not satisfied, you may initiate a return within 60 days. Please note that any shipping fees, if applicable, are non-refundable.
To start a return, please fill out the form on our Contact Us page or email us directly at contact.omnomo@gmail.com. For faster processing, include your Order Number or the Name and Email Address used to place the order.
Damaged Items
We take great care to ensure items arrive in pristine condition. If your product arrives damaged (physically broken or with defects), please notify us within 72 hours of delivery with a clear photo of the damage. Contact us at contact.omnomo@gmail.com to determine eligibility for a replacement at no extra cost. Damage due to regular use, wear and tear, or misuse is not eligible for refund, replacement, or return.
Shipping and Delivery
We strive to deliver on time but cannot be held responsible for any delays outside our control, including those due to the courier, customs, or other unforeseen issues. For delivery issues, please contact the courier directly. Omnomo is not liable for lost, stolen, or delayed packages.
Incorrect Shipping Address
Please ensure the correct shipping address at checkout. If you notice an error, notify us within 24 hours of placing the order. Unfortunately, if we’re not informed within this period, we cannot provide a resend or refund.
Omnomo reserves the right to modify this policy at any time. By purchasing and using Omnomo products, you indicate acceptance of this policy.